ServiceNet
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dewalt
black & decker

General

Why would an item be shown in the exploded view but not in the parts list?

If an item is shown in the exploded view but not appearing in the parts list then this usually indicates that the item has either been discontinued or it has an accessory listing; accessories are not sold on the site. In either case, please contact your DEWALT, Porter-Cable Factory Service Center directly for further assistance.

Can I purchase accessories on ServiceNet?

No, items which contain at least one letter within their item number are generally classified as accessories and as such, they are not available for purchase on ServiceNet. Please contact your DEWALT, Porter-Cable Factory Service Center directly for further assistance with these items.

Why can I not locate my product on the site?

Generally, parts and technical information begins to get limited for products 7 to 10 years or older so if you are having difficulty locating your particular product on the site, please contact your local DEWALT, Porter-Cable Factory Service Center directly for further assistance. Please be sure you are searching with an accurate model number or part number. For help with finding your model number, please visit: click here.

Do I need the model number of my product to order parts?

Yes, since parts vary by products and product types, it is very important that you have both the model/catalog and type number of your product before beginning a search on the site to ensure that you get the correct information and parts for your tool. You can locate the model/catalog and type number of your product on the warning/caution label on the product itself. For help with finding your model number, please visit: click here.

Do you repair licensed products?

All licensed products are repaired by the original manufacturer. To download a list of licensed products and contact information for the original manufacturers, please click here.

Where can I drop off my packaged tool for shipping?

Tools being returned for service are shipped through UPS. In the US, there are 20,000 drop-off locations, including 5,000 full-service locations that can package tools for you, for a small fee. To find the drop-off location closest to you, click here. Please note that for most drop-off locations, maximum package weight is 44 lbs., and the total size must not exceed 130" in combined length and girth (no more than 38" on the longest side) per package.

Heavy Parts

What are the part numbers that are considered heavy parts?

Part Number - Description
  • 1000001511 - TANK
  • 1000001513 - TANK
  • 389839-00 - TABLE
  • 429978-39 - COMP. TANK ASSEMBLY
  • 429978-45 - TANK
  • 429985-15 - COMPLETE ROTOR
  • 5130188-00 - MOTOR
  • 5130266-01 - TANK ASSEMBLY
  • 5130342-00 - PUMP/MOTOR ASSY.
  • 5130343-00 - TANK ASSEMBLY
  • 5130352-00 - PUMP/MOTOR ASSY.
  • 5131363-00 - MOTOR
  • 5131371-00 - MOTOR
  • 131375-00 - MOTOR
  • 5131379-00 - MOTOR
  • 5133211-00 - TANK ASSEMBLY
  • 5133212-04 - TANK
  • 5133333-02 - TANK
  • 5133345-00 - TANK ASSEMBLY
  • 5133389-00 - BARE COMPRESSOR
  • 5135137-00 - BARE COMPRESSOR
  • 5136488-01 - TANK
  • 5136674-01 - TANK
  • 5136675-01 - TANK
  • 5136693-01 - TANK
  • 5140000-93 - ENGINE
  • 5140000-95 - ENGINE
  • 5140000-96 - ENGINE
  • 5140005-11 - COMPLETE ROTOR
  • 5140006-34 - PUMP
  • 5140024-27 - TANK
  • 140028-07 - TANK
  • 621575-00 - PUMP
  • 628352-00 - 8HP HONDA
  • 628353-00 - 5.5HP HONDA
  • A08642 - ENGINE
  • A13023 - 9 HP HONDA ENGINE
  • A13032 - MOTOR
  • A13033 - MOTOR
  • A13034 - MOTOR
  • A13035 - MOTOR
  • A16537 - TANK ASSEMBLY
  • A16853 - TANK
  • A19822 - TANK
  • A19828 - TANK
  • A19831 - TANK
  • Z-A16622 - PUMP
  • Z-D29419 - ASSY GENERATOR 5.177

What are the rates for heavy parts?

  • Standard (5-7 Business days): $20
  • Four Business days: $45
  • Three Business days: $86.50
  • Two Business days: $159.50

What are heavy parts?

There are some parts that are considered "heavy parts" due to their size and weight. These parts require extra shipping charges. Please see the rates of heavy shipping and the parts that will incur these extra costs.

Shipping

Where does my order ship from?

All orders are processed and shipped from our national distribution center located in Wauconda, Illinois.

How long will it take until my order ships?

All orders ship in approximately 2 business days after your order is placed via the shipping method of your choice. The distribution center is not open on Saturdays, Sundays and/or holidays. Please note that shipment confirmation and tracking information is not available until 1 day after the order has actually shipped. At this time, ServiceNet will reflect the shipping information in Order History and a shipping confirmation email will be sent.

International

Does ServiceNet ship outside the United States?

ServiceNet only ships throughout the 50 contiguous United States. Product Information is available for all products manufactured for North America & South America. At this time, we are unable to ship to Canada, Mexico, or South America. Please contact your Local Factory Service Center within your country. For more Global Information please visit,http://www.2helpu.com.

Order Questions

Am I able to have an open account?

For our larger and more frequent customers, active purchase accounts are available. These accounts are set up with one of our DEWALT, Porter-Cable Factory Service Centers. Please visit our registration page to download a Credit Application Form, https://www.toolservicenet.com/en/register.

What are my payment options?

We accept Visa, MasterCard, Discover, and American Express. You will be billed as the items on your order are shipped. Most issuing banks provide their customers with the ability to review their credit card activity on-line. For those customers, please note that you will see an authorization request at the time the order is submitted on the site on your credit card. However, this is not a billing, but rather a request to set aside funds on your card to ensure that they will be available for future billing once the order ships. Generally, the authorization request is $1.00 higher than the actual amount of your order (what you will be billed). Once again, this is only done to ensure that sufficient funds have been set aside on your card for the future billing. Only the actual amount of your order (as shown on your order confirmation) will be billed. Should you have any questions about this, please contact your local DEWALT, Porter-Cable Factory Service Center for further assistance.

What if I have a tax exempt order?

All tax exempt orders are required to go through your local DEWALT, Porter-Cable Factory Service Center, if you do not have an open account. We currently do not have the ability to process these online. Please use our Service Center Locator to locate your local DEWALT, Porter-Cable Factory Service Center.

What do I do if I need to return/exchange my order?

Please contact the assigned DEWALT, Porter-Cable Factory Service Center that is provided in your original confirmation email after order placement. A 25% restocking fee may apply.

How can I track my order shipment(s) on the site?

If you have an account on Servicenet, you can view your order status by navigating to the "My Order History" page. For orders placed as a guest, please locate your ServiceNet order number in your order confirmation email. You can track your order by entering the order number and your shipping zip code in the "Track My Order" section. Orders are typically shipped within 2-3 business days using your selected shipping method. To qualify for next-day processing, orders must be submitted before 8:30 PM EST. Please note that our distribution center does not process shipments on Saturdays, Sundays, or holidays. Orders containing backordered items may experience delays. Additionally, updates to your shipping status will not be reflected on Servicenet until one business day after your order has shipped. Until then, your order will display a "Pending" status in the "Order Status" section.

Can I cancel my order?

If all parts are in stock on the order and/or you have requested partial shipment, then you usually you will not be able to cancel the order once it has been submitted on the site. To determine if your order can be canceled, please contact your local factory-owned service center immediately for further assistance. The contact information for your center can be located in the "User Profile" section of the site.

Am I billed immediately for my order?

No, you will be billed as the items on your order are shipped.

  • **Important Information For Credit Card Customers: Many banks allow you to review your credit card activity online. When you place an order on our site, you may notice an authorization request on your credit card. This is not a charge, but a temporary hold to reserve funds for future billing once your order ships. Typically, the authorization amount is $1.00 higher than your actual order total. This ensures sufficient funds are available for processing. Rest assured, only the actual order amount shown on your receipt will be billed to your card. If you have any questions, please contact your selected factory- owned service center for assistance.**

Can I change the items/quantities on my order after it has been submitted?

Generally, the details of an order including quantities, cannot be altered once the order has been submitted. If you should notice an issue with your order after you have submitted it, please locate your Service Center in your order confirmation email center immediately for further assistance.

Who do I contact if I have questions/concerns regarding my order?

You can contact our online support at any time by clicking "Contact Us" at the bottom footer of the page. You may also locate your Supporting Service Center in your order confirmation email, and contact us immediately for further assistance.